TERMS AND CONDITIONS

General Provisions

The General Terms and Conditions of Business and Use of the Apartment Pirano Website (www.apartmapirano.si) (hereinafter referred to as the “General Terms”) are drafted in accordance with the applicable regulations of the Republic of Slovenia and apply to all users and/or tenants of the apartment. These General Terms set out the conditions for using the Apartment Pirano website (www.apartmapirano.si) (hereinafter referred to as the “Website”), the general terms of renting the apartment or room (hereinafter referred to as the “Apartment”), and the obligations of the user/customer/tenant and the provider.

The accommodation provider and website operator is the company:

Sanja Vrtačič s.p.
Tomšičeva ulica 5
6330 Piran – Pirano

TAX / VAT number: 52155579
Company registration number: 9689486000
VAT liable: No (Not a VAT payer – Article 76 of the Slovenian VAT Act)

Contact: 00386 31 579 371 and info@apartmapirano.si

A user is any person who uses the website and to whom these General Terms apply. A tenant is any person who has made a valid reservation, rental, or payment for the rental of the apartment and to whom these General Terms apply.

By using the portal, the user/tenant/customer (hereinafter referred to as the “user”) accepts these General Terms and confirms that they have been informed of them and agree to them. The user is bound by the General Terms valid at the time of submitting the online order. By submitting an order, the user agrees that they are familiar with these terms. If a tenant/customer submits an inquiry by phone or email and the provider completes an online purchase on their behalf, it is considered that the user has been informed of the General Terms.

Operation and Use of the Portal and Online Purchase

Service Offer

The services offered through the portal are part of the provider’s offerings. The prices of the items are presented as retail prices and include VAT.

Availability of Information

The provider undertakes to always provide the user with the following information:

    • company information (company name, registered office, tax number, company registration number, and registration details),

    • contact informations,

    • the essential features of the services and apartments offered for rent,

    • the price of the service, including all taxes and other charges,

    • detailed payment terms, as well as the method and deadline for delivery or fulfillment,

    • information for the consumer about the right to withdraw from the contract in accordance with Article 43/č of the Consumer Protection Act and the conditions for withdrawal; additionally, whether and how much it costs the customer to withdraw from the contract,

    • an explanation of the complaint procedure, including all contact details of the responsible person.

Order and Purchase Procedure

The user can submit an inquiry or reserve a rental period for the apartment and purchase additional services through the website, by phone, by email, or by any other means of contact.

On the website, the user can select an apartment, review its description and the nightly rates, and confirm their choice. They then enter their personal and contact information. After accepting the “Terms of Service” and submitting the reservation by clicking the “Submit” button, a confirmation of the entry is displayed on the screen. During the service selection process, the user can see the chosen services and their prices.

The user receives a reservation notification at the email address they provided. The reservation becomes valid once the landlord receives the reservation deposit of 50,00 EUR in their bank account or in cash. The paid reservation deposit will, upon using the apartment rental, be applied as payment towards the final cleaning

The General Terms are available on the provider’s website. If the user submits an inquiry by phone or email and the provider completes the online part of the purchase on their behalf, it is considered that the user has been informed of the General Terms.

Payment methods

The provider offers the following payment methods:

    • bank transfer to the provider’s account,

    • cash payment directly at the apartment and/or

The payment date is considered to be the day on which the provider receives the payment in their bank account or receives cash. At the payer’s request, a payment confirmation can be issued (in the case of prepayments). The provider issues an invoice for the service at the time of check-out from the apartment or after the service has been provided.

Prices

Prices are stated in euros per night per apartment and include 9.5% VAT, unless explicitly stated otherwise. Payment of the tourist tax upon departure is mandatory, according to the currently valid rate set by the Municipality of Piran.

In the case of promotional offers, the prices specified in the individual promotional offer shall apply.

Prices are valid at the time the order is placed and do not have a predetermined validity period.

Prices apply when payment is made using the methods and under the payment terms specified in these General Terms. Despite efforts to provide the most up-to-date and accurate information, pricing errors may occur. In the event that the price of a service changes during order processing, the provider will allow the customer to cancel the purchase.

Unless otherwise specified in the contract, the rental price of the apartment includes accommodation for up to 6 people.

The rental price of the apartment includes the use of equipment in the apartment, consumption of water, gas, and electricity, as well as the use of bed linen and towels. The cost of final cleaning is not included in the rental price, amounts to 50,00 EUR and is charged separately.

The tourist tax is not included in the rental price and must be paid at the apartment upon check-out.

The sales contract between the provider and the user is concluded at the moment the provider confirms the order (the user receives an email confirmation after submitting the order) and the user pays the reservation fee. From that moment, all prices and other conditions are fixed and apply to both the provider and the user. The remaining rental amount can be paid by the user via direct bank transfer using a payment slip (UPN), in cash, or by redeeming tourist vouchers.

Promotion code

Promocijska koda prinaša različne ugodnosti pri nakupu in je časovno omejena. Aktivno promocijsko kodo objavi ponudnik na način, ki odgovarja namenu marketinške akcije ponudnika. Ponudnik ne zagotavlja, da v času nakupa obstaja aktivna promocijska koda.

A promotional code provides various benefits for a purchase and is time-limited. The provider publishes an active promotional code in a manner that aligns with the purpose of their marketing campaign. The provider does not guarantee that an active promotional code will be available at the time of purchase.

The validity periods for promotional codes and special offers are specified with the respective promotion.

Key Handover and Ordering of Additional Services

For the apartment rental, the tenant will collect the apartment keys, unless otherwise agreed, directly at the apartment on the day of arrival at 3:00 PM. Late arrival is not possible.

If the guest does not collect the keys at the agreed time, the landlord is not obliged to wait for more than one (1) hour. After this time, the arrival is considered a no-show. In such a case, key collection is possible the following day at 10:00 AM, and the landlord is not obliged to refund the rental price for the day of arrival, regardless of the reason for the delay.

Right to Withdraw from Rental/Purchase and Handling of Complaints

Right of Withdrawal from Rental – Tenant

The tenant has the right to cancel the apartment rental free of charge within 14 days of a successful reservation and up to a maximum of 14 days before the agreed start date of the rental. The tenant must notify the provider of the cancellation in writing, either by mail to the company’s registered address or by email to info@apartmapirano.si. If the cancellation is not in writing, it will be considered as if the rental was not cancelled. If the tenant terminates their stay in the apartment for reasons beyond the provider’s control, they are not entitled to a refund of any costs or rental fees, either in part or in full.

In the event of a rental cancellation during the rental period due to force majeure, without any fault or improperly performed service on the part of the provider, the tenant is not entitled to claim any compensation or a price reduction.

After concluding the contract, the tenant may change the name and/or the number of people staying in the apartment, provided that the change is agreed upon with the provider.

When the provider receives a cancellation of the reservation from the tenant, it is considered:

    • free of charge if made on time, in accordance with the terms of service,

    • subject to a charge of 100% of the reservation fee if made by the tenant after the expiration of the free cancellation period.

Right of Withdrawal from Rental – Provider

The provider, in accordance with applicable law, reserves the right to cancel the rental if extraordinary circumstances arise before or during the rental that could not have been anticipated, avoided, or eliminated. For the provider, such circumstances constitute a legitimate reason not to have entered into the contract had they existed at the time of its conclusion.
The provider may cancel the contract or withdraw from it and claim compensation from the tenant who directly breaches the terms of the contract concluded with the provider, especially if it is found that the tenant deliberately provided false information about the number of occupants, or if changes occur during the rental period that the tenant failed to notify the provider about.
If the provider cancels the rental due to objective reasons, the tenant is entitled to a full refund of the paid rental price. In the event of breaches of the contract by the tenant, or if the tenant violates house rules during their stay and fails to comply even after a warning from the provider, the provider may require the tenant to vacate the apartment, in which case the tenant is not entitled to a refund of the paid rental price.
The provider reserves the right to claim compensation for any damage caused by the tenant in the apartment if the damage exceeds €25.

Complaints and Grievances

In the event of any irregularities or deficiencies in the apartment rental, the tenant must report them directly to the provider’s contact person or in writing (by mail to the company’s registered address or by email to info@apartmapirano.si). If a complaint could reasonably have been resolved on-site (e.g., insufficient cleanliness of the apartment, etc.), but the tenant did not report the issue at the time and did not notify the provider of the irregularity, it is considered that the tenant agreed to the service as provided and thereby loses the right to submit subsequent complaints requesting a rental price reduction or compensation.
The tenant may submit a complaint in writing no later than 3 days after checking out of the apartment. The complaint must be signed and may be submitted by the tenant personally or by a third party explicitly authorized in writing to act on the tenant’s behalf. The authorization must be attached to the complaint; otherwise, the provider will not consider the complaint.
The complaint must be justified. Therefore, the tenant should provide appropriate evidence and/or a confirmation from the reception or another responsible person verifying the actual condition on which the claim is based. The amount of any compensation is, in all cases, limited to the amount of the paid rental arrangement. Without a written complaint, the provider will not consider requests for price reductions, compensation, or any other claims.

Refunds

To ensure security, accuracy, and timely processing of refunds, as well as to maintain a record of payments, refunds to the customer are made exclusively via bank transfer to their account (the customer must first provide or confirm in writing the bank account number and other necessary details for the transfer). Refunds in cash are not possible. In the case of a cancellation of services where a reservation code or promotional code was used, these funds are considered a discount and will not be refunded. The refund amount, in accordance with the General Terms, will be transferred to the user’s bank account and in no case may it exceed the amount already paid by the user.

Apartment Rental (House Rules)
    • Smoking is prohibited inside the apartments. Smoking is only allowed in the building’s open courtyard.

    • Pets are not allowed unless otherwise agreed.

    • The apartments are intended for rest and relaxation, so quiet and order must be maintained after 10:00 PM, and guests should be considerate of other guests and neighbors. If neighbors do not adhere to these rules, please inform us (Ms. Sanja: +386 31 579 371). In the event of serious violations or disturbances after 10:00 PM, please contact the police at telephone number 113.

    • The apartment was thoroughly cleaned before your arrival, so we kindly ask you to use slippers that you bring with you for greater comfort. During your stay in the apartment, you are required to maintain order and cleanliness.

    • Please avoid unnecessary use of hot water and do not discard towels after a single use, as we aim to be environmentally friendly.

    • Before leaving the apartment, please wash all dishes and put them back in their place.

    • Compliance with the house rules is monitored by the owner, provider, and manager. They have the right to check adherence to the house rules at any time, anywhere within the premises of Apartment Pirano, without the guests’ permission. Guests who continue to violate the house rules despite warnings will be asked to vacate the apartment. In such cases, they will be required to pay 100% of the rental price and cover any costs incurred due to non-compliance with the house rules.

Informations

The information provided to the tenant on the website does not bind the provider more than the statements in these General Terms or in the contract. In case of doubt, the valid reference is always: a written offer, written information, or written explanation.

Although the provider strives to provide accurate photographs of the apartments and other services, all photos should be considered as indicative.

Check-in and Check-out

Check-in is possible at 3:00 PM on the day of arrival. Earlier arrival is possible by prior arrangement. Upon check-in, a valid ID card, passport, or driver’s license must be presented for all persons staying in the apartment. On the day of departure, the apartment must be vacated by 10:00 AM, unless otherwise specified in the contract.

Other Instructions

Smoking in the apartment is strictly prohibited.

The tenant must use all appliances in the apartment in accordance with the safety instructions and take care of the equipment responsibly. If the tenant causes damage intentionally or through negligence, they are obliged to compensate for it. In the event of any damage in the apartment, the tenant must immediately notify the owner.

Guests upon departure from the apartment:

    • empty the apartment of their belongings (wardrobes, cabinets, refrigerator, bathroom, etc.)

    • wash the dishes they have used,

    • take out the trash.

The tenant may not sublet the apartment or allow its use by a third party.

Reporting Faults in Electrical and Plumbing Systems

The tenant is obliged to immediately report any defect that could result in damage to the property due to a malfunction of electrical or plumbing/sewage systems. The defect shall be repaired by a professionally qualified person designated by the provider. The tenant is explicitly prohibited from interfering with the aforementioned systems in any way. The provider shall not be liable for the health or life of the tenant or any other persons in the event of unauthorized interference by the tenant or others.

Loss of property, fire, or theft

The landlord shall not be liable for the tenant’s personal belongings or for the belongings of any other person left in the rented apartment. By concluding the contract (confirmed reservation), the tenant explicitly waives any claim arising from this clause and any associated costs.

In the event of any accident, the tenant must first ensure the safety of all parties involved and, if necessary, provide first aid.

In the event of theft, the tenant must immediately notify the landlord and call the police (dial 113) to file a police report, which is mandatory in such cases.

In the event of a small fire, the tenant must first attempt to extinguish it. If it is a larger fire, the tenant must immediately notify and call the fire department (112), which is MANDATORY in such cases.

Landlord’s Liability

The landlord ensures that the apartment and all appliances within it are technically sound and free of defects that could cause complications or accidents. The landlord shall not be liable for personal belongings left behind in the apartment.

Complaint Procedure

The guest is obliged to report any complaints, claims, or objections related to their stay or the services provided to the accommodation provider immediately, and no later than 24 hours from the occurrence of the reason for the complaint, in order to allow any deficiencies to be remedied as quickly as possible.

Complaints are accepted exclusively in writing (or, for the fastest processing, initially verbally, but a written submission is mandatory within 24 hours thereafter) to the contact details of the provider published on the website or provided at the time of booking.

Complaints submitted after the end of the stay will not be considered, unless the guest can prove that, for valid reasons, they were unable to submit the complaint in a timely manner.

The accommodation provider undertakes to handle the complaint within a reasonable time and to inform the guest of its decision in writing or by email.

Alternative (Out-of-Court) Resolution of Consumer Disputes

Sanja Vrtačič s.p., as the service provider, does not recognize any out-of-court consumer dispute resolution (ODR) body as competent to resolve any disputes that the consumer may initiate under the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS).

Competent Court

For all disputes arising from or in connection with the rental of the accommodation, the competent court in Piran shall have jurisdiction.